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Policy

School Policy

At the Chicago School of Shoemaking, every effort is made to guide the students’ projects toward the goals they specify. However, due to the wide variety of student skills and abilities, we cannot guarantee the quality, fit or completion of the products constructed in class.
Re-Scheduling/Refund/Cancellation Policy

The Chicago School of Shoemaking policy is as follows:
Cancellations with Refunds will be granted in the following time frame before the initial start date of the course for which you have enrolled. This policy also refers to rescheduling class attendence
Full refunds (100%) will only be granted 28 days or more before the start date of the course.
Partial refunds will be granted as follows:
75% Refund – between 27 and 21 days before the start date of the course.
50% Refund – between 20 and 14 days before the start date of the course.
25% Refund – between 13 and 7 days before the start date of the course.
No refunds or rescheduling will be given for cancellations made 6 days or less before the start date of the course. Any fees that The Chicago School of Shoemaking must incur due to a refund, i.e., Paypal, will be deducted from the individual refund amount.

No Shows–we do not offer makeup classes or rebooking for no-shows.  

If the Chicago School of Shoemaking cancels the course for which you have enrolled, you will receive notice that you can re-book at another time .
Instructors are committed to staying for late arrivals until 30 minutes after the published start of the class. They are then instructed to leave if there are no shows. If you arrive 30 minutes or more after class begins and there are no other students already in the class, your attendance will be treated as a No Show
The Chicago School of Shoemaking reserves the right to change, alter and/or amend the Refund Policy at any time.
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Orders for CHICAGO SOLES are not subject to return or exchange once goods have been cut. After receiving your shoes or boots you have 30 days to contact us and discuss needed adjustments. A first adjustment will be performed free of charge and will be done in a timely manner. Any further adjustments will include a cost of studio time and materials.

    All adjustments must be preceded by direct contact with me either by phone or in person. This allows us to provide the best service possible for you.

    Warmly, CSOS